B2B - Delivery & Experience Operations Associate

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the Team:

The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth.

The role:

The B2B Delivery & Experience Operations Associate acts as the operational control point for B2B fulfillment. This role owns daily delivery execution while ensuring that logistics performance translates into a reliable and predictable client experience.

This is not a passive coordination role. It is responsible for anticipating delivery risks, resolving execution issues in real time, owning logistics-driven CX investigations, and identifying recurring friction points that impact service reliability.

The objective: reduce escalations, prevent repeat incidents, and protect B2B delivery consistency at scale. This role enables senior operators to focus on strategic growth by stabilizing daily execution.

Responsibilities:

1. Delivery Execution & Control Tower Monitoring

Own daily monitoring of B2B delivery schedules and routing.
Validate upcoming orders for volume shifts, access constraints, special handling, and operational risks.
Create and manage delivery tasks in OnFleet and related tools.
Actively monitor in-route performance and intervene when delays or access issues arise.
Resolve real-time execution failures (missed deliveries, access barriers, timing deviations).
Ensure high-priority and enterprise accounts receive proactive oversight.

2. Delivery-Driven Experience Ownership

Own end-to-end investigation of logistics-related CX tickets.
Identify root cause (3PL error, internal process gap, access misalignment, system issue).
Provide structured resolution context and recommended actions to CX.
Ensure escalations are closed, not just answered.
Track repeat incident categories and flag systemic risks.
Maintain visibility into open escalations and drive them to resolution within SLA.

3. 3PL & Cross-Functional Coordination

Act as first-line operational contact for 3PL delivery issues.
Escalate appropriately when patterns emerge.
Align closely with Customer Experience to ensure accurate client-facing communication.
Support B2B Operations with operational insights from the field.
Prioritize internal operational requests based on urgency and client impact.

4. Risk Anticipation & Incident Prevention

Review forward-looking delivery schedules to identify risks (weather, holidays, volume spikes, new client launches).
Flag high-risk delivery days proactively.
Escalate with context and suggested mitigation plans.
Identify recurring friction points and propose workflow improvements.
Contribute to operational stability as volume scales.

5. Documentation, Reporting & Continuous Improvement

Maintain accurate trackers for deliveries, incidents, and escalations.
Support weekly reporting on:
- Delivery reliability
- Escalation categories
- Repeat issue trends
- 3PL performance signals
- Assist in updating SOPs and playbooks as process improvements are identified
Conduct structured root cause analysis on recurring delivery failures.

Qualifications:

1–3 years in logistics coordination, dispatch, fulfillment operations, or operations-driven CX.
Experience working in a high-volume, time-sensitive environment.
Strong written communication skills (clear, structured, precise).
High attention to detail and operational discipline.
Proficiency in Google Sheets (filters, lookups, formulas).
Experience with routing platforms (OnFleet preferred) is a plus.
Comfortable investigating incidents and communicating findings.

Profile We’re Looking For

Calm under operational pressure.
Strong ownership mindset — does not wait to be told what to fix.
Proactive and solution-oriented.
Detail-obsessed but able to prioritize impact.
Comfortable challenging unclear processes.
Reliable executor with high follow-through.
Thinks in systems, not just tasks.

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

💸 Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach

If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates
We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com
Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.